Care & Cloud · Support and hosting
Software maintenance and support that keeps you online
Care & Cloud is software maintenance and support: we host, monitor, back up and update your systems, and fix problems before your customers notice.
Sound familiar?
What it feels like today
Nobody looks after it
The developer who built your system has moved on, and nobody knows how it works.
You find out from customers
The site goes down on a Saturday and you hear about it on Monday.
Updates keep getting skipped
Old software builds up security holes and gets slower every month.
What you get
Everything in one place
Monitoring around the clock
We watch uptime and errors, and get alerted before your customers notice.
Backups and recovery
Daily backups, tested restores, and a plan for when things go wrong.
Security updates
Regular updates to keep your software and servers patched.
Fixes and small changes
A set number of hours each month for fixes and improvements.
How it works
From first call to launch
- UnderstandA free call and a short review of how your team works today. You get a written plan with scope and timeline.Written plan within 48 hours
- DesignYou click through the screens before anything is built and tell us what to change.1 to 2 weeks
- Build with weekly demosWe review your current system, move hosting if needed, and set up monitoring, backups and alerts.1 to 3 weeks
- Launch and supportWe move your data across, train your team and fix anything that comes up in the first weeks.1 to 2 weeks
How it's builtThe technical detail, for whoever on your team wants it.
- Hosting
- AWS, Google Cloud, Vercel or Hostinger, chosen for your needs and budget, in accounts you own.
- Monitoring
- Uptime checks, error tracking and performance alerts, with a monthly report in plain language.
- Security
- Patched dependencies, HTTPS everywhere, least-privilege access and secrets kept out of code.
- Handover
- Documentation for everything, so another team could take over if you ever choose.
Questions
Before you ask
Can you look after software you did not build?
Yes. We start with a review of the code and hosting, tell you what we find, and then take it over.
What does a care plan include?
Hosting, monitoring, backups, security updates and a set number of hours each month for fixes and small changes.
How fast do you respond?
Response times are agreed in your care plan, with faster response for anything that stops your business working.
Do we have to sign a long contract?
No. Care plans run month to month, and everything stays in accounts you own.
Can you move our hosting?
Yes. We plan the move, test it, and switch over at a quiet time so customers do not notice.
Hand the worry to us
Tell us what you run today. We will review it and suggest a care plan that fits.