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Custom Platforms · Custom software

Custom software development for the tool you are missing

Custom Platforms is custom software development: client portals, internal tools and mobile apps built around your process, when off-the-shelf tools do not fit.

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A custom app being assembled from interface tiles, with its wireframe plan laid out in front

Sound familiar?

What it feels like today

Paying for features you never use

Your team uses a tenth of a big tool, and pays for all of it every month.

Workarounds everywhere

The tool almost fits, so people patch the gaps with spreadsheets and email.

Customers wait on you

Clients email to ask for updates, documents and bookings they could get themselves.

What you get

Everything in one place

Client portals

Customers log in to see progress, documents, invoices and bookings, any time.

Internal tools

Simple apps for the jobs your team does every day, without the clutter.

Mobile apps

iPhone and Android apps for your staff in the field or your customers.

Bookings and scheduling

Let customers book, reschedule and pay online, with reminders sent for you.

Before and after

What changes

"Where is my order?" emails
BeforeDozens a weekAfterA handful
Tools needed for one job
Before4 to 5After1
Customer self-service
BeforeNoneAfter24 hours a day

Typical for a service business with a client portal. Illustrative; your numbers depend on your customers and process.

How it works

From first call to launch

  1. 1UnderstandA free call and a short review of how your team works today. You get a written plan with scope and timeline.Written plan within 48 hours
  2. 2DesignYou click through the screens before anything is built and tell us what to change.1 to 2 weeks
  3. 3Build with weekly demosWe build the first useful version, release it to a small group, and improve it every week from real feedback.6 to 24 weeks
  4. 4Launch and supportWe move your data across, train your team and fix anything that comes up in the first weeks.1 to 2 weeks

Example

What this looks like

Custom PlatformsConcept

A client portal for a professional services firm

An accounting firm's clients upload documents, track progress and pay invoices in one place, instead of by email.

  • Clients serve themselves
  • Documents in one secure place
  • Invoices paid online

Concept project. Illustrates our approach, not a client engagement.

How it's builtThe technical detail, for whoever on your team wants it.
Integrations
Payments (Stripe), email, calendars, accounting, CRM and your existing systems through their APIs.
Technology
Web apps with Next.js and TypeScript, mobile apps with React Native, and PostgreSQL databases.
Security
Secure sign-in, role-based access, encrypted data, daily backups and regular dependency updates.
Your data
You own the code, the data and the app store accounts. No lock-in.

Questions

Before you ask

When does custom software make sense?

When off-the-shelf tools force workarounds, cost too much per user, or cannot do what makes your business different.

Can you build a mobile app too?

Yes. We build iPhone and Android apps from one codebase, and publish them to the app stores in your name.

Can we start small?

Yes, and we recommend it. We build the smallest useful version first, then add features once people are using it.

Who maintains it after launch?

We can, through a care plan, or we hand everything to your team with documentation. You choose.

How long does it take?

A focused first version usually takes 6 to 12 weeks. Larger platforms are planned in stages.

Describe the tool you wish you had

We will tell you whether to build it, buy it or set up something that exists.

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